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Privacy Policy

Last Updated: 7 July 2026

1. Introduction

Conversate ("Conversate", "we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, process and protect personal information when you visit our website, interact with our AI assistant, submit information through forms, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Conversate is an AI-powered customer engagement platform designed to help businesses engage website visitors, qualify leads and improve customer interactions.

For any privacy-related enquiries, please contact:

Email: spencer@conversateai.co.uk

3. Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Company name
• Website address
• Business information
• Messages submitted through forms
• Information provided during chatbot conversations

We may also automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Website usage data

4. Chat Conversations

When you interact with the Conversate AI assistant:

• Messages may be recorded and stored.
• Conversations may be analysed to improve performance.
• Information may be used to respond to enquiries.
• Chat data may be reviewed for quality assurance and service improvement.

Users should avoid sharing sensitive personal information unless necessary.

5. How We Use Information

We may use collected information to:

• Respond to enquiries
• Arrange demonstrations
• Deliver services
• Improve website functionality
• Improve AI performance
• Provide customer support
• Communicate with prospective customers
• Maintain security and prevent fraud
• Comply with legal obligations

6. Lawful Basis for Processing

Where UK GDPR applies, we process personal information under one or more of the following legal bases:

• Consent
• Legitimate Interests
• Legal Obligations

7. Sharing Information

We do not sell personal information.

We may share information with trusted service providers where necessary to operate our services, including:

• Website hosting providers
• Email providers
• Analytics providers
• Cloud infrastructure providers
• AI service providers
• CRM providers

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Respond to enquiries
• Maintain records
• Meet legal obligations
• Resolve disputes

When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

10. International Data Transfers

Some service providers may process data outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

11. Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

To exercise any of these rights, contact:

spencer@conversateai.co.uk

12. Marketing Communications

Where you provide your contact information, we may contact you regarding:

• Demo requests
• Service enquiries
• Product updates
• Business communications

You may request to stop receiving communications at any time.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

14. Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

15. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyse website performance
• Remember preferences
• Enhance user experience

Further information can be found in our Cookie Policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions become effective immediately upon publication.

17. Contact Us