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Terms of Use

Last Updated: 7 July 2026

1. Introduction

Welcome to Conversate ("Conversate", "we", "our", or "us").

These Terms of Use govern your access to and use of the Conversate website, software, AI assistants, integrations, and related services (collectively, the "Services").

By accessing our website or using any of our Services, you agree to be bound by these Terms of Use. If you do not agree to these Terms, you should not use our Services.

2. About Conversate

Conversate provides AI-powered customer engagement and lead generation solutions designed primarily for automotive dealerships.

• AI-powered customer conversations
• Lead qualification
• Appointment booking assistance
• Finance enquiry collection
• Part exchange data capture
• Website visitor engagement
• CRM integrations
• Reporting and analytics features

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use our Services.

If you access the Services on behalf of a business, you confirm that you have authority to bind that business to these Terms.

4. AI Generated Responses

Conversate uses artificial intelligence technologies to generate responses and assist website visitors.

While we strive to provide accurate and useful information:

• AI-generated responses may occasionally contain inaccuracies.
• Responses may be incomplete or outdated.
• AI-generated content should not be considered legal, financial or professional advice.
• Users should independently verify important information.

5. No Guarantee of Results

Conversate is designed to improve customer engagement and lead capture; however, we do not guarantee:

• Increased vehicle sales
• Increased revenue
• Increased profits
• Appointment bookings
• Finance approvals
• Customer conversions
• Specific return on investment

Results vary depending on market conditions, dealership processes, inventory, website traffic and customer behaviour.

6. Customer Responsibilities

• Maintain accurate business information.
• Ensure stock information is current.
• Review AI-generated responses where appropriate.
• Comply with applicable laws and regulations.
• Monitor communications generated through the platform.

7. Acceptable Use

You agree not to:

• Use the Services unlawfully.
• Upload malicious software.
• Attempt unauthorised access.
• Reverse engineer the platform.
• Disrupt or interfere with the Services.
• Use the platform for spam or fraudulent communications.

8. Intellectual Property

All intellectual property rights relating to Conversate remain the exclusive property of Conversate.

• Software
• Source code
• Branding
• Logos
• Website content
• Designs
• Features
• Documentation

9. Third-Party Services

Conversate may integrate with third-party services including CRM systems, email providers, analytics platforms and AI providers.

We are not responsible for outages or failures caused by third-party services.

10. Service Availability

We aim to provide reliable access to the Services but do not guarantee uninterrupted availability.

Maintenance, upgrades and technical issues may affect access from time to time.

11. Data and Content

Customers retain ownership of their data.

By using the Services, customers grant Conversate permission to process and store data solely for the purpose of delivering and improving the Services.

We do not sell customer data.

12. Fees and Payment

Where Services are provided on a paid subscription basis:

• Fees are payable in advance.
• Fees are non-refundable except where required by law.
• Failure to pay may result in suspension.
• Pricing may change upon reasonable notice.

13. Suspension and Termination

We may suspend or terminate access if:

• These Terms are breached.
• Payment is overdue.
• Misuse is detected.
• Continued access presents security or legal risks.

14. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis.

Conversate makes no guarantees regarding accuracy, reliability or suitability for a particular purpose.

15. Limitation of Liability

To the fullest extent permitted by law, Conversate shall not be liable for indirect, incidental, consequential or special damages, including loss of profits, revenue, business opportunities or goodwill.

16. Indemnity

Customers agree to indemnify and hold harmless Conversate against claims arising from misuse of the Services or breaches of these Terms.

17. Force Majeure

Conversate shall not be liable for delays or failures caused by events beyond reasonable control.

18. Changes to These Terms

We may update these Terms from time to time.

Updated versions become effective immediately upon publication.

19. Governing Law

These Terms are governed by the laws of England and Wales.

20. Contact